Refund Policy

1. Scope

This Refund Policy applies to subscriptions, top-up credit packs, and day passes purchased from Probapedia. It forms part of the Terms of Service. It does not limit statutory rights that apply in your country of residence.

2. Summary

• First subscription charge: refundable within 14 days if usage is below 500 text credits and 20 vision credits.
• Subscription renewal: refundable if requested within 7 days of the charge and before that renewal's credits are used.
• Top-up pack: refundable within 14 days only if no credit from that pack has been used.
• Day pass: refundable only if the pass was charged but never applied, or if no message was sent after the charge.
• After 90 days, all refund requests require manual review.

3. EU and UK 14-day withdrawal right

If you live in the European Union or the United Kingdom, you have a 14-day right to withdraw from a distance contract without giving a reason. When you use the service during that window, the value of the service already consumed is deducted from the refund. To exercise this right, write to [email protected] within 14 days of the purchase with the email on your account and the transaction reference.

4. Subscription refunds

• First charge: refundable within 14 days if usage is below the thresholds in section 2.
• Renewal charges: refundable if we are contacted within 7 days of the renewal and before the renewal credits are used.
• Partial months: unused days are not refunded pro rata after the 14-day window closes.
• Cancellation stops future renewals; it does not by itself trigger a refund for the current period.

5. Top-up pack refunds

Top-up packs do not expire. They are non-refundable once any credit from that pack is used. If none of the pack has been used, write to us within 14 days of purchase and we refund the amount in full.

6. Day Pass refunds

The Day Pass is a single-day product priced at $2.99 that adds 200 text-credit and 100 vision-credit capacity for the day of purchase. It is non-refundable after the first message is sent. If you were charged but the pass was never applied to your account, write to us and we issue a full refund.

7. How to request a refund

1. Write to [email protected] from the email on your account.
2. Include the transaction reference or the exact date of the charge.
3. Include one sentence describing the request. No proof required for the 14-day window.
4. We reply within 3 business days.
5. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

8. Non-refundable cases

• Accounts terminated for material breach of the Terms.
• Top-ups or day passes whose credits have already been used.
• Purchases made with a coupon or promotional credit, except where the promotion's own rules allow a refund.
• Charges older than 90 days, unless a statutory right applies.

9. Chargebacks

Contact us before filing a chargeback. We resolve most issues directly. If you file a chargeback without contacting us first, we may suspend the account while the dispute is open. Filing a chargeback does not remove your obligation to follow this Refund Policy.

10. Payment processing

All payments are processed by an independent payment processor. Refunds are issued through the same processor to the same payment method. We do not accept card details over email and do not store full card numbers.

11. Changes to this policy

We may update this Refund Policy. When we do, we update the date at the top. The version that applies to a charge is the version published at the time of that charge.

12. Contact

[email protected] — refund requests and questions.
[email protected] — security disclosures.

Educational analytics only. Not financial advice.